Welcome to TapTime. By using our platform, you agree to these Terms of Service. Please read them carefully before using our services.
1. Acceptance of Terms
By accessing or using TapTime, you agree to be bound by these terms and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this platform.
2. Use of Services
TapTime provides an online platform connecting users with expert consultants for one-on-one video sessions. You agree to use the platform only for its intended purposes and in compliance with all applicable laws.
3. User Accounts
You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. You must be at least 13 years old to create a TapTime account.
4. Payments and Refunds
All payments are processed securely through our payment partners. Refund policies apply as outlined in our cancellation policy. Session fees are charged at the time of booking confirmation.
5. AI-Generated Session Summaries
As a core part of the TapTime consultation experience, we automatically generate a written summary of each session and deliver it to you and your expert by email after the session ends. This helps you retain the insights and action items from your consultation.
5.1 How it works
When you join a session, your device records audio locally while the call is in progress. After the session ends, we transcribe that audio using OpenAI's Whisper speech-recognition service, then generate a structured summary (including key topics, action items, and a sentiment indicator) using OpenAI's GPT-4o language model. Both you and your expert receive the summary by email, typically within a few minutes of the session ending.
5.2 AI-generated content
Summaries are produced by automated systems and may contain errors, misinterpretations, or omissions. Every summary is clearly labeled as AI-generated and includes a disclaimer. The summary is provided for convenience only and does not replace your own notes, your expert's professional advice, or the actual content of the session. Do not rely on a summary as the sole record of medical, legal, financial, or other professional guidance delivered during a session.
5.3 Opt-out
AI summaries are enabled by default. You can turn them off at any time under Account Settings → Preferences → AI Summary. When disabled, we will not transcribe your audio, generate a summary, or email one to you or your expert. Changes apply to all future sessions; sessions already completed before you opt out are not affected.
5.4 Minors
AI summaries are not available for users under the age of 18, regardless of opt-in preference. If our records indicate you are under 18, audio from your sessions will not be transcribed and no summary will be generated or delivered.
5.5 Service availability
We may temporarily disable AI summaries for all users in the event of a service incident, regulatory requirement, or sub-processor outage. Temporary unavailability does not constitute a breach of these Terms. Additional details about the third-party services we use to provide this feature, and how session data is retained and deleted, are described in our Privacy Policy.
5.6 Liability
TapTime is not liable for any decisions, actions, or outcomes resulting from reliance on an AI-generated summary. Summaries are informational only.
6. Contact
For questions about these Terms, please contact us at support@taptime.ai.
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